Handling of Personal Information
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At Supreme Components International (SCI), we value the trust our customers, partners, and stakeholders place in us. As a distributor of electronic components, we are committed to responsibly managing the personal information you provide us. This policy explains how we collect, use, store, and protect your personal information, ensuring compliance with data protection regulations such as the Personal Data Protection Act (PDPA) of Singapore.
We, at Supreme Components International (SCI), remain committed to protecting your privacy and handling your personal information with care. Your trust is vital to us, and we continually strive to uphold the highest standards of data protection.
1. Purpose of Collecting Personal Information
We collect personal information to facilitate our business operations and deliver value-added services to our customers and partners. The information we gather helps us effectively communicate with you, fulfill orders, provide support, and continuously improve our offerings.
2. Types of Personal Information Collected
- Contact Information: Name, email address, phone number, job title, company name, and physical address.
- Account Information: Billing information, transaction details, and order history.
- Technical Information: IP addresses, browser type, device information, and website usage data collected through cookies and similar technologies.
3. How We Use Personal Information
- Service Provision: To process orders, manage transactions, and provide the products and services you request.
- Customer Support: To respond to inquiries, provide technical support, and resolve issues effectively.
- Communication: To keep you informed about order status, product updates, and industry insights relevant to your interests.
- Marketing and Insights: To send newsletters, promotional offers, and product information that may be of interest to you, provided you have opted to receive such communications.
- Website Improvement: To analyze usage patterns and improve our website’s content, user experience, and security.
4. Disclosure of Personal Information
- Service Providers: We work with trusted third-party service providers who assist us in delivering our services, including logistics partners, IT service providers, and payment processors. All third parties are required to handle your information with the utmost care and confidentiality.
- Legal Requirements: We may disclose personal information if required by law, regulatory authorities, or to protect the rights and safety of Supreme Components International, our employees, and our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business operations, subject to confidentiality agreements.
5. Data Security Measures
We take the security of your personal information seriously. We implement a variety of security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, including:
- Encryption: Sensitive data is encrypted both in transit and at rest.
- Access Control: Access to personal information is restricted to authorized personnel only, and is managed through strict authentication procedures.
- Regular Audits: We conduct regular security audits and assessments to ensure the effectiveness of our data protection measures.
6. Retention of Personal Information
We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. When personal information is no longer needed, we ensure it is securely deleted or anonymized.
7. Your Rights
You have rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request corrections to any inaccuracies in your personal information.
- Withdrawal of Consent: You may withdraw your consent for us to process your personal information, subject to applicable legal or contractual restrictions.
- Deletion: You may request the deletion of your personal information if it is no longer needed for the purposes outlined in this policy.
8. Contact Us
If you have any questions, concerns, or requests regarding the handling of your personal information, please contact our Data Protection Officer at tech@supremecomponents.com. We are committed to resolving any issues promptly and transparently.